Processes from the customer's point of view
First Klaes Innovation Meeting
On 27.05. - 28.05.2021, the first "Klaes Innovation Meeting" took place in Karlsdorf-Neuthard at the company Leicht Fenster und Türen GmbH with Corona-compliant conditions. True to the motto "Processes from the customer's point of view", Klaes invited six other companies in addition to Leicht that also work successfully with the Klaes software.
In order to be able to use processes and functions of the software even more successfully and effectively, all participants were invited to express wishes, improvements, innovation ideas or criticism on certain points of the Klaes software. The companies from different areas of the window industry described processes and illustrated how they work. The aim of the event was for the participants to discuss directly with the Klaes product management how to integrate the points raised into the software.
After a short welcome by Lars Klaes (Klaes Management) and Jens Johanni (Klaes Sales South Germany), the day already started with an extensive tour of the Leicht company. Afterwards, Managing Director Thorsten Leicht explained some of his processes in order to create a basis for far-reaching innovation discussions.
Common ground was quickly found and a lively exchange with tips and ideas began. After a few breaks to "recharge batteries" and get some fresh air, many innovation wishes were collected at the end of the event, some of which are already being implemented. Klaes customers can therefore already look forward to further innovations that will make their everyday work easier.
The joint planning under the leadership of Jens Johanni and the support of the Leicht Group made this great event possible despite the current situation. A very special thanks goes to Fona's Eventservice for a wonderful location and delicious catering throughout the day!
The very positive feedback from the participants encourages us and makes us want to hold more innovation meetings of this kind. Many thanks to all participants and partners!